June 2009. Cogen's quality management system receives additional formal recognition.

Lloyd's Register Quality Assurance (LRQA), a worldwide quality registrar, has conducted an independent audit and found Cogen to be in full compliance with the ISO 9001:2008 standard.

"This certification is the result of the company's continuous commitment to quality" said Véronique Respaut, Quality Management Expert at Cogen, on receiving the news. "As our customers know very well, the whole company, from the CEO to each team member, has its mind set on improving quality on an everyday basis".

Cogen was previously ISO 9001:2000 certified. "Simply renewing that certification was not enough for us" Véronique Respaut adds. "We wanted to offer better guarantees to our customers that the way our customer-focused processes are managed perfectly meets their service requirements.

The standard addes more stringent requirements, such as:

• Inclusion of statutory and regulatory requirements alongside those of the customer;
• Integration of outsourced process control within the quality management system;
• Clarification on human resources competence requirements;
• Details regarding post-delivery activities;
• Extension of customer satisfaction monitoring sources
• Greater protection of customer assets, including personal and confidential data;

"What I am particularly proud of is that Cogen is awarded this certification for the full scope of its activities", notes Hélène Keufgens, CEO of Cogen. "That Cogen's repeatable processes should be recognised as watertight is invaluable to our international customers, some of which operate in highly regultated industries".

For further information, please contact :

Jérôme Legris : +32 6789 2504 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Cogen is an ISO 9001:2008 certified language service provider, serving customers in the US, Europe and Asia since 1980.

Our mission is to help manufacturers of industrial equipment, medical devices and complex consumer products to create more product documentation, in more languages, within controlled, repeatable and metrics-driven processes that guarantee quality consistency, cost containment and reduced throughput times.

Cogen offers international project management services, consultancy in translation process optimization, glossary management, translation and multilingual publishing services.