- As Team Leaders, Tom, Ioannis and Bernard have the responsibility of growing and coaching a team of junior Project Coordinators.
Cogen has doubled its turnover over the last five years, and taken on board a significant number of new staff members.
To make sure Cogen's customers continue to enjoy the attentive, dedicated care they request and deserve, Team Leaders have been installed to coach younger staff, after their training in Cogen's technology and processes, in their essential function of listening to customers, understanding their objectives and organizing the most effective response to them.
- As Operations Manager, François has the challenging task of maintaining the best possible equation between resources and service level: his contribution is essential in making Cogen deliver the fastest and friendliest service at the best possible cost.
- As Process Manager, Olivier is François' best ally: Cogen's processes are the object of Olivier's constant attention. His aim is to continuously raise the effectiveness and efficiency of the workflows leading to translated product information in the leanest way.
Contact information (and picture, from left to right) :
Olivier Pirard : +32 6789 2508 - olivier.pirard@cogen.com
Tom van Zeeland : +32 6789 2556 - tom.vanzeeland@cogen.com
Bernard Carrère : +32 6789 2511 - bernard.carrere@cogen.com
Ioannis Karagiannis: +32 6789 2541 - ioannis.karagiannis@cogen.com
François Bastin : +32 6789 2509 - francois.bastin@cogen.com
